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Senior Computer Systems Engineer - AIX, IS Server Systems, Bolingbrook

Requisition ID: 53777
Location: Bolingbrook Corporate
Location Address:
1000 Remington Blvd., Bolingbrook, IL 60449 United States (US)
Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day
FLSA: E
SUMMARY
The Senior Computer Systems Engineer provides technical direction within the team and across the Information Systems department. Assists peers and mentors less experienced team members through the application and sharing of technical knowledge, guidance and direction. Synthesizes analysis, identifies root causes, develops and recommends key work products. Delivers technical solutions for Computer Systems hardware and software, Operating systems, and databases. Develops, manages and tests disaster recovery solutions. Leads complex evaluation, development, implementation, integration and administration of internal and external business solutions. Provides insight to management on issues. Supports the mission, vision, values and strategic goals of Presence Health.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Change and Release Management: Applies sound IT production and change management methods to all areas of Information Systems. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Establishes and maintains strict testing and deployment methodologies for Information Systems.
Disaster Recovery/Business Continuation: Designs and implements the processes to establish and maintain appropriately available computer systems operations environment with primary focus being on EMR, HIM, Finance, HR, Supply Chain and email systems. This includes controlled observation and evaluation of new technologies and methodologies. Testing plans and documentation are required.
Capacity, Configuration and Architecture Management: Develops a maturing level of understanding of the Presence Health Windows, VMWare, EMC, SQL, Print and networking environment. Adheres to all standards and configurations. Manages system capacity through the use of monitoring tools and statistical analysis. Contributes to system life cycle recommendations and funding requests. Works with Technical Operations Center (TOC) staff to maintain the TOC support on-site at the Data Center 24/7.
Availability/Incident Management: Responsible for the timely resolution of problems on Information Systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes solving issues related to Backup, Restore, Disaster Recovery, print, scanning, AD, DNS/WINS, SSO, and patching.
Priority Management: Must manage many assignments at one time, balancing resources, priorities, deadlines and time. Requires collaboration across multiple disciplines and groups. Must also work independently.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides basic systems administration, operational support and problem resolution for UNIX based systems.
Performs hardware and software installation and upgrades.
Monitors system performance and capacity. Reports changes in usage.
Forecasts system demands, recommends upgrades, expansion and reconfiguration.
Troubleshoots hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions.
Participates in site setup, user training, hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures.
Performs basic user administration (adds, changes, deletes, disk space management, backups, and file restores).
Documents standards and operating procedures for the system and acts as a technical resource to the IT staff and systems users.
Requires a high level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation and business language skills are also required
Must be able to demonstrate experience with system design, capacity planning and capacity management
Requires hands-on expertise with HP, IBM Power
Must be able to communicate the impact and solutions of application/system problems in business language
Requires a professional approach in all situations
Ability to work any hours to support 24/7 operations
Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management
Availability to travel between ministries and business partners
Performs related duties as assigned or requested
Education and/or Experience
Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience
6+ years of relevant business support and/or information technology support experience
Working knowledge of systems administration, Windows OS, AIX, Cache, SQL, VMware, Citrix and EMC storage platforms
Certificates, Licenses, Registrations ? Required and Preferred
Current AIX Certification would be a strong plus
MCSE, VMware, EMC Storage Certification preferred
NR
Business Unit: Corporate (LRHC and LPH)
Department Name: IS Server Systems
Nearest Major Market: Chicago
Job Segment: Engineer, Information Systems, Statistics, Computer Science, Systems Engineer, Engineering, Technology, Data



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