Voortman Steel Machinery
Are you interested in joining a growing organization that is an industry leader in designing, manufacturing, and selling computer numerical control (CNC) steel processing machinery? Are you ready to embark on a new journey that could potentially take you all over the world? Do you have experience in working in a high volume customer service environment, have knowledge providing technical support to others, and have strong problem-solving abilities and would like to put those phenomenal skills to use? Well, say no more, this is your chance to be a part of a team on the rise.
We are hiring a Support Engineer, Level 1, position out of our Monee, IL office and we want to talk to you! We offer the following benefits as an employee of Voortman USA LLC:
Competitive salary.
Full medical, vision, and dental insurance that's effective on date of hire.
Three medical insurance plans to choose from (e.
g.
, PPO, HMO , and PPO with a HSA).
Generous paid time off including vacation, sick time, and PTO .
Seven paid holidays .
The ability to work in a progressive and global organization.
A talented, innovative, and diverse workforce.
A phenomenal 401K plan with up to 4% employer contribution.
If this sounds like the type of career opportunity that you've been waiting on, what are you waiting for? Essential Duties and
Responsibilities:
Accountable for answering high volume of calls from customers or field staff requesting technical support.
Prioritizes service delivery by actively listening to customers or field staff issues and provides helpful guidance to work toward a resolution.
Responds to and archives incoming emails.
Investigates machine malfunctions while gathering information to share with the Engineering Department for continuous improvement of customer experience.
Provides remote online customer support via third-party web-based software applications such as but not limited to TeamViewer, Microsoft Teams, and similar platforms.
Creates, updates, and distributes required status reports.
Ensures accurate and timely updating of customer information in SalesForce.
Completes reports on a weekly basis.
Conducts regular meetings and occasional site visits with customers to assess their continued challenges, address any additional concerns, and provide tailored solutions to solve their problems.
Provides feedback from customers to internal stakeholders to drive product improvements and enhancements Additional duties as assigned by management.
Education and/or Work Experience Requirements:
A valid driver's license, passport, and the ability for international travel required.
High school diploma or equivalent needed.
Must be able to read electrical, hydraulic, and mechanical drawing or manuals.
Strong problem-solving abilities to analyze potentially complex issues, identify solutions, and implement them effectively.
Preferred:
A driven, customer-centric mindset with professional experience working in the computerized numerical control (CNC) machinery industry at a minimum two years required.
Must have excellent communication ability including being able to speak, read, and write the English language to interact effectively with internal and external customers mandatory.
Computer proficiency (i.
e.
, Microsoft Office - Word, Excel and Outlook, Teams, etc.
) at least two years.
Must be able to work in a sometimes noisy, collaborative team environment.
Experience using SalesForce application a plus.
About the Company:
Voortman Steel Machinery.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are hiring a Support Engineer, Level 1, position out of our Monee, IL office and we want to talk to you! We offer the following benefits as an employee of Voortman USA LLC:
Competitive salary.
Full medical, vision, and dental insurance that's effective on date of hire.
Three medical insurance plans to choose from (e.
g.
, PPO, HMO , and PPO with a HSA).
Generous paid time off including vacation, sick time, and PTO .
Seven paid holidays .
The ability to work in a progressive and global organization.
A talented, innovative, and diverse workforce.
A phenomenal 401K plan with up to 4% employer contribution.
If this sounds like the type of career opportunity that you've been waiting on, what are you waiting for? Essential Duties and
Responsibilities:
Accountable for answering high volume of calls from customers or field staff requesting technical support.
Prioritizes service delivery by actively listening to customers or field staff issues and provides helpful guidance to work toward a resolution.
Responds to and archives incoming emails.
Investigates machine malfunctions while gathering information to share with the Engineering Department for continuous improvement of customer experience.
Provides remote online customer support via third-party web-based software applications such as but not limited to TeamViewer, Microsoft Teams, and similar platforms.
Creates, updates, and distributes required status reports.
Ensures accurate and timely updating of customer information in SalesForce.
Completes reports on a weekly basis.
Conducts regular meetings and occasional site visits with customers to assess their continued challenges, address any additional concerns, and provide tailored solutions to solve their problems.
Provides feedback from customers to internal stakeholders to drive product improvements and enhancements Additional duties as assigned by management.
Education and/or Work Experience Requirements:
A valid driver's license, passport, and the ability for international travel required.
High school diploma or equivalent needed.
Must be able to read electrical, hydraulic, and mechanical drawing or manuals.
Strong problem-solving abilities to analyze potentially complex issues, identify solutions, and implement them effectively.
Preferred:
A driven, customer-centric mindset with professional experience working in the computerized numerical control (CNC) machinery industry at a minimum two years required.
Must have excellent communication ability including being able to speak, read, and write the English language to interact effectively with internal and external customers mandatory.
Computer proficiency (i.
e.
, Microsoft Office - Word, Excel and Outlook, Teams, etc.
) at least two years.
Must be able to work in a sometimes noisy, collaborative team environment.
Experience using SalesForce application a plus.
About the Company:
Voortman Steel Machinery.
Estimated Salary: $20 to $28 per hour based on qualifications.
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